My Publications

May I Help You? - Leveraging Product Technical Support Teams to Improve Documentation.

This article has been published in INDUS, December 2008 edition at http://indus.stc-india.org/. To view the article, browse to the bottom of the page for a list of articles or go to Viewpoint > May I Help You?

You can also view my permanent copy at Google doc.]

Daily Encounters of All Kinds - How Technical Communicators can deal with frustrating moments at work.

This article has been published in MITWA News, January 2009 edition. It is available for the members of MITWA Yahoo Group at http://groups.yahoo.com/group/MITWA.  Click here to view the article.